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City
Chandigarh

State/Province
Chandigarh

Country
India

Department
Service Delivery

Date
Monday, March 20, 2023

Working time
Full-time

Ref#
20022409

Job Level
Manager

Job Type
Experienced

Job Field
Service Delivery

Seniority Level
Associate

Description & Requirements

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About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we\xe2\x80\x99ve expanded into software and services to sustainably power today\xe2\x80\x99s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients \xe2\x80\x94 no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com.



Position Title:

Team Lead Production



Category/Team:

CCS Production



Number of vacancies: If the various open positions are very different (e.g. TL versus Team member) then separate forms should be filled.

1



Form approved by:

Ujjwal



Selection Process: Who will give the final approval for hiring?

Personal Interview rounds



Timeline: Examples of deadlines for any major milestone, e.g. when interviews should happen or when the candidates are expected to join.





Job profile: The more details provided will lead to more relevant CVs. Include e.g. scope of project, role, key tasks etc.

• Managing team of Process Associates & Ensures Service Level Agreements & KPI\xe2\x80\x99s are constantly met.

• Leading Continuous Quality Improvements & Initiatives for business Growth.

• Proven People Manager with highly skilled in engaging, grooming & identifying talents within team.

• Effective customer communication through emails & calls

• Enabling team members with skills to improve their Morale, product knowledge, and communication skills.

• Good Communication skills both written and verbal.

• Formulate strategic and operational objectives

• Help the organization\xe2\x80\x99s processes remain legally compliant

• Liaison with Cross functional Teams /Dept. to draft processes /Procedures.

• Identify Areas of Improvement and take necessary action.

• Train new employees on company standards and procedures, from how to handle a negative customer experience to how to properly interact with clients

• Optimum Leave Management to ensure Self & Team Members Work Life Balance

• Knowledge Sharing - Share updates & feedbacks received from client with team.

• Excellent in Drafting Operational SOP\xe2\x80\x99s in line with ISO requirements.

Years of experience: When hiring an entire team please specify if some people should have more experience than others.

8+ years Minimum 2Years as a Team Leader or similar role . Experience in handling International businesses & clients. Should have been in a role which involves direct client interaction both verbal & written.



Any other relevant information\xe2\x80\x99s:

Key Deliverables: Timely Delivery (SLA) Quality assurance Process Adherence Attrition Management Coaching Recruitment Documentation




Mandatory

• CVs without these requirements will not be shortlisted under any circumstance

Important

• CVs without these requirements will only be shortlisted if candidate appears very strong on other requirements

Good to have

• CVs without these requirements may be shortlisted if candidate appears strong on other requirements

Technical skills:

• MS Suite (Word, Excel & PowerPoint)

• Presentation Skills

• Quality Certification \xe2\x80\x93 TQM / Six Sigma / Lean Management

• Exposure in Leading L&D Function.

Educational requirements:

• Graduate

• Postgraduate in Commerce, Mgt, or other related fields

• MBA or Diploma in People Management

Other requirements:

• Backend (Non-Voice) Process Team Management

• Strong communication and influencing skills

• can Multi-Task

• Ready to work in Rotational Shifts

• Leading Quality Improvement Function

• Handling International Clients Communication & Management.

• Accounting Procedures

• Knowledge of data validation

• Other Languages (regional / international)