Job Description

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team you'll be part of

The pandemic has highlighted how important telecoms networks are to society. Nokia's Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise.

This position is part of the IP Customer engineering. This team is responsible for end-to-end solution implementation & management of IP/MPLS transport network for multiple services along with post deployment technical escalation management & network optimization.

Dedicated Maintenance Engineer (DME) position is acting as a local point of contact in support of the customer's network and operation. The person will work closely with the various customer organizations to support the customer's network, equipment, and operations. The candidate must have the ability to multi-task and manage time effectively. A candidate who thrives in an unstructured and high-pressure environment will find many opportunities to add value and develop strong relationships with customers through their technical expertise. A strong background in IP Routing products & Data Center Networking is required.

What you will learn and contribute to

Are you passionate about solving problems?
As part of our team, you will:

• Act as single point of contact between customer and IP Routing internal organizations for Maintenance Technical Issues including execution of proactive deliverables, faster restoration & Dedicated Engagement.
• Build operational efficiencies, technical relationships, customer intimacy; manage difficult situations; negotiate conflict resolution & expedite problem resolution
• Maintain and review performance against SLA and expected improvements / alleviation of specific problems or potential future occurrence of problems, on a regular and as need basis, providing insight into real & potential threats lurking in network (SW & HW)
• As knowledge authority of customer network in terms of all technical aspects surrounding IP Routing content, deliver L2 Technical Support through direct access to limited unsupervised adjustments in customer network or more extensive adjustments in conjunction with customer supervision / oversight (synchronize and communicate between L2 / L3 team and customer. Ensure proper customer follow-up and escalation.
• Facilitate identification of control mechanisms and critical action/recovery paths for system components
• Perform / focal point for scheduled Network Health Check Audits and assist in network performance analysis
• Manage preparation and execution of network upgrades and retrofits and ensure related communication towards the customer. Follow up with the customer to support scheduling and implementation
• Communicate timely changes required in customers network, defining priority, potential impact of no action, expected improvements and any risks associated with change as well as oversight into specifics that may impact tailored or unique implementation of solutions involving IPR products (adds, moves, changes, applicable Technical Alerts / RCAs & action plan)
• Provide recommendations and/or direct actions that will circumvent an outage or lessen the severity if an underlying problem surfaces using supporting analytical analysis of trends specific to their network and those which correlate to the global customer installed base
• Replicate customer environment covering critical network elements (in a Virtual, Simulator, or physical lab) aiding in expediting problem analysis and communication with customer operational experts.
• Designing maintenance and troubleshooting procedures / methods based on customer network incl. TS file extraction, failure & alarm logs, in conjunction with Nokia analytical tools.
• Verifies circuits, equipment, stats and alarms; identifying and escalating problems (although largely self-sufficient) where more extensive analysis, debug capabilities or expertise is required to address problem or quantify exposure

Your skills and experience

You have:

• A degree in Computer/Compute Science/Electronics & Telecommunication Engineering or equivalent
• 10-12 years of relevant experience in Data Center Networking & IP/MPLS
• Well organized and excellent follow through
• Excellent verbal and written communication skills
• Good organizational and process management
• Good persuasive and negotiating abilities
• Accomplished interpersonal skills

It would be nice if you also had:

• Knowledge of Nokia Routing platforms 7750 SR is an advantage
• Knowldge of Nokia Nuage platform
• CCIE, JNCIE, Nokia SRC NRS-2 or equivalent certifications would be desired

What we offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World's Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
• LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

Additional Information