Job Description

Position Description Company: Volvo Construction Equipment Organization: Sales and Marketing - Region India Location: Bangalore, India Function / Department: Productivity & Retail Development Position Title: Dealer Process Development Manager Reports To: First line manager: Head of Channel Development Job Summary: The main objectives for the role will be to identify and implement process efficiencies to continuously achieve operational excellence across Region India Dealer Sales and Service operations. Responsible for smooth functioning of Dealer Management system across all dealerships. Lead the dealer digitization journey. Responsible for overall management of dealer sales and service process development. Identify the key projects to improve the development areas at the dealerships. Responsible for implementation of various projects across all Region India dealers as per agreed schedule and roll out plan. To steer the ongoing projects and ensure maximum utilization of the system and derive business improvement areas . Utilization of dealer dashboards to improve Productivity of Salesmen/Service engineers. Spearhead the Sales CRM App development and utilization. Dealer score card improvements and regular reviews across all dealerships. Monitor and evaluate dealership service processes, analyze the possibility to improve the processes, develop more reliable and effective dealer operations. Promote the use of the latest/most effective quality and lean methodologies for development and improvement of dealer standard operating processes. Roll out Dealer Operating standards (Retail for tomorrow) across all dealerships and monitor/review progress. Provide necessary expertise in the use of necessary tools / methodologies to help project team develop efficient and effective countermeasures. Manages the interface with supplier to develop multi-media course material. Frequently collaborate and effectively interact with a variety of stakeholder such as functional peer group managers (sales & marketing, parts & logistic IT and finance). Provide support and direction to related teams to drive understanding of expectations of our dealers and customers. Ensure process & system owners and functional leaders in dealer and cross functional organizations within Volvo CE Region India, are provided the business support required to develop and to implement process. Forums : External: Dealerships /Vendors Internal : Parts and Uptime, Sales, Marcom, Finance and IT team, Global Dealer Development CoC Education/Professional Qualifications /experience required for the position: Bachelor\'s degree in Engineering. Minimum of 5 years of sales and service process management in the construction Equipment/automobile /similar industries. A good understanding of the industry and how a dealership operates required. Experience of managing IT projects would be an added advantage. Proven ability in project management - keeping several projects moving at once. Ability to identify and implement process efficiencies. Ability to solve problems and deal with complexity. Additional Important Requirements: Strong verbal and written communication skills and the ability to present information effectively to dealerships and management. About Us We value your data privacy and therefore do not accept applications via mail. Who We Are And What We Believe In Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide. Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group\'s leading brands and entities. Part of Volvo Group, Volvo Construction Equipment is a global company driven by our purpose to build the world we want to live in. Together we develop and deliver solutions for a cleaner, smarter, and more connected world. By unleashing everyone\'s full potential, we build a more sustainable future for all our stakeholders. Come join our team and help us build a better tomorrow. Auto req ID 144860BR Organization Volvo Construction Equipment State / Province Karnataka City/Town Bangalore Employment/Assignment Type Regular Travel Required (maximum) Frequent Travel Functional Area Competence Development Last application date 05-Oct-2023

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