Job Description

Why this job matters

This job is required to manage data using a database management system (DBMS) and database administration to assure the proper usage and deployments of the BT Group and Technology data and databases. The Third line DBA team support all Oracle Databases and associated components that form the teams deigned supported estate. Also, ensure database integrity is maintained and database access is secured.

What you\'ll be doing

Installs the database software and selects from various options in the product to configure for the purpose it is being deployed. Help application teams to use latest DBMS software versions, PSU patching and database migrations. Ensure all designs for Oracle Databases are fit for purpose and adhere to BT Standards. Ensure High availability for all the production systems by implementing Clustering, replication and standby databases.

SR, IR, PR and Change management. Provide infrastructure support in accordance with all applicable and defined service level agreements covering the defined supported estate for Change, Incident, Problem activities and Service requests. Focusing and prioritising on the key deliverables for all those applications deemed critical to BT\'s operations, such as BT Critical and Service Management Level Cat 0, 1 & 2 applications. Participate in 24x7 on-call rota for production faults once necessary knowledge and skills obtained.

Cost Management. Help achieve cost savings by uplifting & decommissioning EOSL databases. Assist/Drive service improvement initiatives - reducing storage, power, compute cost, driving automation and process efficiency.

Monitoring and Database Security. Implement pre-emptive maintenance, monitoring and housekeeping routines across all defined supported systems to assist in reduction in reactive incidents. Provide weekly reports/feedback when requested. Maintain database integrity and ensure access is secured to BT standards.

What I\'ll be doing - your accountabilities

• Ensure that all services are delivered within the framework of BT core values and in line with BT Policies and Procedures.
• Contribute to the recruitment, appointment and induction of DBA Team.
• Manage and support DBA Teams in line with Policies and Procedures, including supervision, absence management, disciplinary and grievance issues.
• Promote and support effective team working through good communication and regular team meetings.
• Identify individual and team learning and development needs and plan to meet these in conjunction with learning and development staff.
• Provide Technical Guidance to Senior Managers and Delivery Units on \'Best Practice\' with regard to the delivery of Oracle database products and services.
• Able to support, coach and motivate a technical teams in the delivery of secure and robust Oracle database products and services.

Capabilities required for the job

• BT Business Leader: Understanding of BT Line of business and how important it is to continue supporting the SLA\'s needed and agreed as per our standards.
• Team coach - Leading a team of UK and India based DBA for several years and being able to motivate and align the team expectations with BT Vision.
• Issue management - You research and recommend solutions to resolve routine problems. You escalate complex or unexpected issues as needed.
• Improvement focus - You question and challenge the way things are done and work with others to make improvements. You build your understanding of the end to end processes to which your own role and the wider team contributes.
• Product and service knowledge - You continuously build your understanding of infrastructure, products, services and complex offerings. You share knowledge with your team and tailor solutions to meet the unique needs of the customer.
• Software development - You write basic code. You develop and test complex or non-routine digital software and platforms to make sure they meet design requirements.
• Technology excellence - You develop and consider new ways of using technology to meet customer and business needs. You explain this to others in straightforward language.
• Testing and quality assurance - You perform rigorous, complex testing and inspections to evaluate quality and performance. You discuss the results with your team.
• Give specialised advice - You offer advice and recommendations based on your expertise both proactively and on request.
• Change management is fundamental if we are to achieve a consistent, high performing service. Follow Change management process to protect BT services by supporting and controlling the enhancement, modification, removal or movement of any of the components that make up the IT estate - that is managed and/or supported by the Technology group.
• Communication & Collaboration - Provide consultancy and guidance to deliveries and applications, using own technical expertise to reduce database delivery cycle time and improve stability of business applications.

Our leadership standards

Looking in:
Leading inclusively
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. As Philip Jansen, our CEO, says \'We embed diversity and inclusion into everything that we do. It\'s fundamental to our purpose: we connect for good.\'

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you\'ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won\'t be alone: we\'ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

BT