Job Description

Job Title: - Database Operations Manager
Location: Pune
About Barclays Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
Risk and Control Objective Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility then please discuss this with the hiring manager.
Introduction: Accountable for service operations of Database & Dataware to required standard of availability, stability, performance, capacity and control. Focus on achieving strong discipline on Incident, Problem and Change management with extensive automation of operations.
What will you be doing? Manage large Database & Dataware Run team focusing on following aspects.

• Accountable for Database & Dataware L2/L3 Operations
• Responsible for L1 team functions for seamless delivery
• Accountable for Incident, Problem and Change management disciplines for Database & Dataware
• Responsible for delivery of sustaining controls into Database & Dataware e.g. Patching, SCD
• Accountable for automation of Database & Dataware operations – e.g. self-healing, automated runbooks, automated change deployment.
• Engaged in platform strategy, engineering and product management decisions, providing operations requirements
• Accountable for executing resiliency events and using resiliency for operational recovery within Database & Dataware with a highly automated runbook.
• Lead, manage and organise Database & Dataware RTB to execute the Barclays Strategy and Business Unit / Functional plans within committed financial targets for the delivery of all managed function services and adhere to group policies. Be accountable to the APAC Head of Enterprise Infrastructure and / or Functional Heads for quality and control of all services provided on their behalf - specifically:

• Ensure that technology services are stable, available, resilient and secure when providing innovative and progressive products and services, and in partnering with the Business Units & Functional Peers to ensure their client and customer strategies are successfully achieved.

• Pioneer innovation in automation of operations & products, continually enhancing the stability availability, resilience and security leading to capacity creation through uptime of customer and client services.

• Develop and imbed a governance model within Database & Dataware operations.

• Build a culture of high trust, collaboration and engagement across technology services, embedding effective partnerships with Functional Peers, Business Units, and ensuring Operations and Technology realise opportunities that benefit both the Group and individual Business Units.

• Matrix reporting into the EI RTB leadership.

• Implement & operate an effective system of controls across Database & Dataware. This should include a clear organisation structure and formal system of delegations of authority and accountability and a framework of supervision. Accountable for ensuring Barclays policies are implemented and consistently applied within technology services.
• Responsible for monitoring technology services performance against SLA’s made to key business stakeholders (the Business Units and other Functions) and for customer and client delivery for technology services, and compliance with all laws, regulations and the Barclays policies.

What skill we required?

• Solid knowledge of any of the database technologies
• Competent in discussing the technology with vendor escalation support team
• High level of organisational awareness and understanding of how operational stability can be maximised through leveraging technology
• Collaborative, able to drive agreement across varying stakeholders/interests
• Analysis of complex technical problems across a large, multi-tiered estate, often under time pressure
• Can describe existing technology infrastructure across all major functions/departments and has a comprehensive grasp of emerging technologies
• Manages demanding clients and high-profile systems
• Keen commercial and contract management awareness
• Proven knowledge of all audit and control tools, techniques, and practices. Consults to others on the use and benefits of various security products, tools and facilities
• Customer focused & service oriented

Skills that will help you in the role:

• Leadership experience in building and managing Technology teams on a global basis
• Senior experience of managing technology operations functions within leading financial organisation
• Creating and delivering effective follow-the-sun operating models

Where will you be working? Pune
Be More at Barclays At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are. Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details. Purpose, Values and Mindset
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term. Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.
Respect We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution. Integrity We operate with honesty, transparency and fairness in all we do. Service We act with empathy and humility, putting the people and businesses we serve at the centre of what we do. Excellence We champion innovation, and use our energy, expertise and resources to make a positive difference. Stewardship We prize sustainability, and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.
Empower Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure. Challenge Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints. Drive Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.
You must meet the following eligibility criteria: To apply, upload a copy of your updated resume on Taleo.