Job Description

Company Description

QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain.

We are a virtual first company and your primary work experience will be virtual / working from your home. Occasional travel to a physical office may be required to enhance working relationships, collaboration, design, strategy and alignment.



As a Database Administrator (DBA) you will design, maintain and document complex QAD database environments and system performance analysis using QAD technical tools and reporting technologies. This includes maintaining Service Level Agreements (SLAs) for systems up time and ongoing monitoring and maintenance of all Cloud Ops environments in a 24/7 on-call team. You will optimize performance through ongoing and ad hoc database and system analysis. You will directly and indirectly interact with customers responding to tickets entered into the Cloud Ops customer support ticketing and monitoring systems.

What you'll do:

• Monitor database and system performance and recommend system-wide changes to enhance overall system performance and operation. Write documentation (User Manuals, Build Instructions, Standard Operating Procedures, etc.) to support deployment to the customer. Address system down situations and system performance degradation on priority.
• Efficiently analyze root cause for issues and also take-up recommendations from the root cause analysis, so as to prevent such issues in the future for the same customer or sometimes on a global basis for the entire Cloud base. Monitor and report on database health and performance on need basis. Ownership should be demonstrated as a primary factor in all desired involvements.
• Create and validate test plans for system changes prior to deployment. Address comments from the Change Advisory Board prior to deployment of system/database level changes and also advise the Board for streamlining of instructions/validations as and when required. Coordinate with customer, peers or client manager as needed and provide updates as required.
• Most importantly, automate and script system database tasks, streamline processes, and perform standard administration functions as needed to maintain clean database environments. Also, help in automating the daily repetitive tasks so as to keep focused on complex and emergency issues.
• Create, deploy, test and maintain backup and recovery plans. Perform Backup and Recovery of controlled databases. Recommend enhancements to currently configured policies for environments.
• Recommend best practices around database administration of QAD application systems. Disseminate knowledge and experiences with rest of team or across teams.
• Stay abreast of new developments in the field and be a resource to other team members.
• Participate in rotational 24/7 support of existing customer environments and Go Live opportunities.

Qualifications

• Bachelor's degree in engineering or computer science.
• Minimum 5-6 years supporting QAD products & related technologies and/or supporting information systems infrastructure environments and/or performance tuning of Progress databases.
• Linux and Windows operating systems, standard business applications. Progress database proficient. SQL Server, MySQL, Tomcat, Apache, Python, JavaScript, MongoDB advantageous.
• Must be able to handle periods of high stress. Strong Logical and problem solving skills. Excellent interpersonal and communication skills to effectively handle any customer need. Knowledgeable in software development processes & lifecycle management.
• Demonstrated experience in effectively presenting technical information to non-technical audiences.
• Good command of English communication

Additional Information

• Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance.
• Opportunity to join a growing business, launching into its next phase of expansion and transformation.
• Collaborative culture of smart and hard-working people who support one another to get the job done.
• An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy.
• Compensation packages based on experience and desired skill set

About QAD:
QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage.

QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD's DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work.