Job Description

Role & Responsibilities: ? Co-ordinate with the team to support 24*7 operations ? Subject Matter Expert for Day to Day Operations, Process and ticket queue management ? Perform team management along with managing process and operational escalations ? Leverage latest technologies and analyze large volumes of data to solve complex problems facing health care industry. ? Develop, test, and support new and preexisting programs related to data interfaces ? Support operations by identifying, researching and resolving performance and production issues. ? Participate in War Room activities to monitor status and coordinate with multiple groups to address production performance concerns, mitigate client risks and communicate status. ? Work with engineering teams to build tools/features necessary for production operations ? Build and improve standard operation procedures and troubleshooting documents ? Report on metrics to surface meaningful results and identify areas for efficiency gain Required Skills: ? Bachelor/master?s degree in computer science or Information Technology or equivalent work experience ? 2+ years of experience with UNIX Shell Scripting ? 1+ years of experience in RDBMS like Oracle and writing queries in SQL and Pl/SQL, Postgres ? 2+ years of experience working with Production Operations processes and team ? 2+ years of experience working with server-side Administration with OS flavors such as Redhat or CentOS ? Experience in understanding performance metrics and developing them to measure progress against KPI ? Ability to develop and manage multiple projects with minimal direction and supervision Soft skills: ? Highly organized with strong analytical skills and excellent attention to details. ? Excellent time management and problems solving skills and capacity to lead diverse talent, work cross-functionally and build consensus on difficult issues ? Flexible to adjust to evolving business needs with ability to understand objectives and communicate with non-technical partners. ? Strong organization skills, very detail oriented, with careful attention to work processes. ? Takes ownership of responsibilities and follows through hand-offs to other groups. ? Enjoys a fast-paced environment and the opportunity to learn new skills. ? High-performing, motivated and goal-driven. Role & Responsibilities: ? Co-ordinate with the team to support 24*7 operations ? Subject Matter Expert for Day to Day Operations, Process and ticket queue management ? Perform team management along with managing process and operational escalations ? Leverage latest technologies and analyze large volumes of data to solve complex problems facing health care industry. ? Develop, test, and support new and preexisting programs related to data interfaces ? Support operations by identifying, researching and resolving performance and production issues. ? Participate in War Room activities to monitor status and coordinate with multiple groups to address production performance concerns, mitigate client risks and communicate status. ? Work with engineering teams to build tools/features necessary for production operations ? Build and improve standard operation procedures and troubleshooting documents ? Report on metrics to surface meaningful results and identify areas for efficiency gain Required Skills: ? Bachelor/master?s degree in computer science or Information Technology or equivalent work experience ? 2+ years of experience with UNIX Shell Scripting ? 1+ years of experience in RDBMS like Oracle and writing queries in SQL and Pl/SQL, Postgres ? 2+ years of experience working with Production Operations processes and team ? 2+ years of experience working with server-side Administration with OS flavors such as Redhat or CentOS ? Experience in understanding performance metrics and developing them to measure progress against KPI ? Ability to develop and manage multiple projects with minimal direction and supervision Soft skills: ? Highly organized with strong analytical skills and excellent attention to details. ? Excellent time management and problems solving skills and capacity to lead diverse talent, work cross-functionally and build consensus on difficult issues ? Flexible to adjust to evolving business needs with ability to understand objectives and communicate with non-technical partners. ? Strong organization skills, very detail oriented, with careful attention to work processes. ? Takes ownership of responsibilities and follows through hand-offs to other groups. ? Enjoys a fast-paced environment and the opportunity to learn new skills. ? High-performing, motivated and goal-driven.

• Undergraduate degree or equivalent experience.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work. SM


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.



UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.