Job Description

Company Description

At AECOM, we\'re delivering a better world.

We believe infrastructure creates opportunity for everyone. Whether it\'s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.

Our clients trust us to bring together the best people, ideas, technical expertise and digital solutions to our work in transportation, buildings, water, the environment and new energy. We\'re one global team - 47,000 strong - driven by a common purpose to deliver a better world.

Here, you will have freedom to grow in a world of opportunity.

We will give you the flexibility you need to do your best work with hybrid work options. Whether you\'re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion - a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

We will encourage you to grow and develop your career with us through our technical and professional development programs and diverse career opportunities. We believe in leadership at all levels. No matter where you sit in the organization you can make a lasting impact on the projects you work on, the teams and committees you join and our business.

We offer competitive pay and benefits, well-being programs to support you and your family, and the development resources you need to advance your career.

When you join us, you will connect and collaborate with a global network of experts - planners, designers, engineers, scientists, consultants, program and construction managers - leading the change toward a more sustainable and equitable future. Join us and let\'s get started.



AECOMs\' UX Designer is part of the Data and Analytics team, this role will ensure that the \'user experience\' for individuals using applications is as efficient and optimized as possible. You will be involved in the design of digital products and services for both internal stakeholders and external clients.

You will work collaboratively with other members of the Data and Analytics team, as well as the wider digital organization, as well as the wider European business to ensure that products and services meet client needs.

The role is primarily responsible in ensuring that the user experience of individuals using custom applications is as efficient and optimized as possible. The role is also involved in the design of digital products and services for both internal stakeholders and external clients. As part of the Data and Analytics group, the role works in collaboration with the team as well as the wider digital organization and European business to ensure that products and services meet client needs.

Key Responsibilities

• Meet with clients to gather information about their requirements
• Propose and sketch out a range of visual concepts both on paper and using software applications
• Create user personas, user journeys, and site maps
• Translate concepts into wireframes, prototypes, and user flows using specialist tools from the Adobe product suite (other solutions may also be suitable)
• Work on cross-platform applications to develop user experiences covering mobile phones, tablets and computers
• Work collaboratively with other members of the team, such as our Operation and Technical Leads and Junior Developers
• Liaise regularly with clients to ensure that designs meet their requirements and core business objectives
• Attend meetings to discuss and review progress on the project
• Run workshops for clients (Internal stakeholders and External clients)
• Plan and conduct remote and (or) on-site user research and usability testing with real users to ensure the end-product design provides users with the optimum experience in terms of efficiency, effectiveness, and engagement
• Write reports and communicate the results of the work
• Keep up to date with technological innovations and new tools
• Escalate issues and recommend resolutions to the Team Lead for timely. May support junior members of the team in addressing routine issues within the assigned processes.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform moderately complex tasks in compliance with service level agreement, process, policies, and procedures.
• Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues.
• Contribute to various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity.
• Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager.

Minimum Requirements:

• Bachelor\'s degree in Digital Design or Media
• At least 3 years of relevant experience in UX Design with keen interest in web and applications design
• Experience in visual design (UI design, working with/extending a Design System, etc)
• Proficient in using design software (e.g. Figma, Adobe)
• Ability to learn new software and technologies quickly
• Have a keen interest and willingness to learn specialist programs
• A strong portfolio of successful projects
• Has knowledge of methodologies e.g. user-centered design
• Have an interest in, and knowledge of, coding and design principles
• An aptitude for using a logical, step-by-step approach to ensure designs are user friendly and simple for end users
• High level of concentration and resilience to stay focused on a project to the end and meet client deadlines
• An open, flexible and adaptable mindset to cope with a rapidly changing set of tasks in an area of emerging, new technologies
• A willingness to keep up to date with software applications and new techniques in a rapidly changing profession.

Preferred Qualifications

• Bachelor\'s degree in digital design/media with keen interest in web and applications design

Attributes/skills

• Ability to effectively communicate and collaborate within a varied audience and internal and external customers (Communication)
• Ability to maintain good customer relationship with the ability to suggest ways to improve customer support customer experience; empathy with the customer to ensure that high quality end user designs meet customer requirements (Customer Service)
• Ability to be thorough and meticulous in completing assigned tasks and identifying errors, duplicates, & discrepancies through defined methods. (Attention to Detail)
• Ability to identify and resolve simple to moderate with the ability to provide resolution alternatives by following defined policies and procedures. (Problem Solving)

Additional Information

With infrastructure investment accelerating worldwide, our services are in great demand, and there\'s never been a better time to be at AECOM! Join us, and you\'ll get all the benefits of being a part of a global, publicly traded firm - access to industry-leading technology and thinking and transformational work with big impact and work flexibility.

AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We\'re the world\'s trusted global infrastructure firm, and we\'re in this together - your growth and success are ours too.

As an Equal Opportunity Employer, we believe in each person\'s potential, and we\'ll help you reach yours.

Join us and let\'s get started.

AECOM