Job Description

About the Role

The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers. Members of the Data & Analytics team in Uber's Community Operations organization deliver analytical solutions, such as reports or dashboards, and actionable insights that improve operational efficiency, enable scalable customer support, and help our operational teams drive a world-class customer experience.

- What the Candidate Will Do -

Conceptualize and build intermediate reports & dashboards Identify trends in data sets & operational weaknesses Support business deep dives on data and insights generation Help measure the impact of new processes Perform business deep dives on data and insights generation Build statistical tools & models to aid decision-making Automate reports & dashboards Support questions from requesters Mentor and train team members

- Basic Qualifications -

At least 6 months experience or equivalent formal education aligned to statistics, engineering, math, or business Intermediate data analytics, SQL, and web query skills Basic programming skills Strong stakeholder management skills

- Preferred Qualifications -

Experience with data visualization tools (e.g., Tableau or Power BI) Experience with Google Scripting * Experience with Python or R