The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers. Members of the Data & Analytics team in Uber's Community Operations organization deliver analytical solutions, such as reports or dashboards, and actionable insights that improve operational efficiency, enable scalable customer support, and help our operational teams drive a world-class customer experience.
- What the Candidate Will Do -
Conceptualize and build intermediate reports & dashboards
Identify trends in data sets & operational weaknesses
Support business deep dives on data and insights generation
Help measure the impact of new processes
Perform business deep dives on data and insights generation
Build statistical tools & models to aid decision-making
Automate reports & dashboards
Support questions from requesters
Mentor and train team members
- Basic Qualifications -
At least 6 months experience or equivalent formal education aligned to statistics, engineering, math, or business
Intermediate data analytics, SQL, and web query skills
Basic programming skills
Strong stakeholder management skills
- Preferred Qualifications -
Experience with data visualization tools (e.g., Tableau or Power BI)
Experience with Google Scripting
* Experience with Python or R
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