Job Description

Key Responsibilities:
Provide advanced technical support to internal employees across distributed locations (NY, VA, and Chennai).
Educate end-users on maximizing technology usage and improve tech adoption.
Perform device provisioning, desktop imaging, and software installations, and manage networking hardware.
Monitor systems proactively using tools to identify and resolve performance issues.
Ensure high availability and reliability of systems and applications through best practices.
Manage infrastructure changes aligned with enterprise architecture and business continuity standards.
Administer and support Microsoft 365 environments, including Exchange Online, Teams, and SharePoint.

Requirements:
Bachelor’s degree in Computer Science, Information Technology, or a related field.
5+ years of experience in systems administration with deep expertise in Microsoft 365 and Azure AD.
Hands-on knowledge of MDM tools like Microsoft Intune/Endpoint Manager and identity/access management.
Experience with ITIL-based incident/change management and troubleshooting Exchange scenarios.
Strong interpersonal and communication skills with a patient, empathetic, and user-focused approach.
Familiarity with both Windows and Mac environments; knowledge of Cisco Meraki, AirWatch, Atlassian, and NICE logging tools is a plus.
Relevant certifications in Microsoft technologies or ITIL are preferred.

Skills Required