Job Description

Purpose

To have a Project Coordinator (PC) position for supporting Project / Program Managers for delivery of tests for current and upcoming event testing clients and handle daily transactions related to candidate experiences and reporting for event as well as on-demand clients.

- Project Coordinator (PC)

Project coordinator will be required to take care of following activities:

Coordination with selected sites signed up for testing for

receiving required documents and information related to event

audits,

dispatch and reverse pick-up of equipment and material

installation,

Training dates

Reports

Invoicing

Closure activities

Candidate and Test centre support during the event testing

Mail box management - Responses to candidate queries related to registration, payments, scheduling etc

Handling telephonic queries from test centres and clients

Coordination with other functions within PVUE for smooth functioning of the event

Project team - Site readiness, Daily reports from test centres, exam readiness, delivery; and publishing reports to relevant stakeholders

Marketing team - dispatches to test centres, coaching institutes etc, coordination with vendors for receipt of material

Quality team

Surveillance - Coordination for receiving DVR screenshots and recordings for quality review and inputs and sharing the same with the client.

Training - share training document, arrange training as per scheduled plan with both the Test centre staff as well as staff hired by PVUE

CSS - For accommodation candidates

Admin - Requirement, Dispatch and return of material

Technology - as and when required for coordination with test centers

Capacity management team - for test centre open and close hours and availability for event testing candidates

Reporting

Project specific reports required by each PM for distribution to various stakeholders

Collation of learnings and recommendations post the event with all stakeholders and sharing with respective PM managing the client

Operational aspects of PC position

The new PC position will be managed as below:

Working hours between 8 am to 8pm - 6 days working with rotational offs. To be available over phone between 8:00 am to 8:00 pm to Events & PM for any urgent requirement. Occasional extended hours working.

Reporting to Event Manager irrespective of the projects being handled at a given time.

All PMs to share project related requirements including reporting formats and timelines for PC to work on

Establish a PC desk with a phone number which will be shared

Across internal functions for coordination

Across test centers for coordinating test center related activities

Across Clients\' SPOC for escalation of issues when PM is unavailable to take calls. However, this number will not be made available to candidates.

All the below mailboxes (and other Project specific mailboxes) will be configured on to PC email id so that candidate related transactions may be handled basis the projects running at the time. Client to be directed to pass on all candidate queries to the project specific mailbox with a cc to PM email ID:

Skills required:

PC should have following skill sets:

Good Communication skills - Verbal as well written, and Listening skills

Good customer handling skills

Well versed with MS-Office suite - Word, Excel and Powerpoint

Attention to detail and multi-tasking skills

Time management skills

Tellecalling & counselling

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson\'s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing ppsmhr@pearson.com.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: CONTINGENT WORKER

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Req ID: 11271

Pearson