Exp - 0 to 2 yrs *****Only female candidates apply***** Job Title: Customer Support /Client Communications \xef\x82\xb7 Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. \xef\x82\xb7 Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. \xef\x82\xb7 Take the extra mile to engage customers. \xef\x82\xb7 Main Duties and Responsibilities: To take ownership of and resolve customer enquiries and communications including those requiring referral to other services, agencies, stakeholders and organisations by providing assistance, advice and information. To identify customer needs and expectations, to deliver service requests, ensuring the customer receives an effective service by being efficient, knowledgeable and consistent in delivery, with theobjective of achieving first contact resolution. To respond to telephone (24*7), electronic or face-to-face service requests, enquiries and customer communications, utilising Information and Communications Technology (ICT) to improveservice delivery and efficiency. To operate the Council\xe2\x80\x99s cash handling and payment facilities including the acceptance, allocation and reconciliation of payments made. To act as an advocate for the Customer First Contact Centre, promoting positive communicationacross the organisation encouraging constructive and effective relationships. To ensure that the terms of the Data Protection Act are adhered to, confidentiality maintained at all times and the guidelines for the release of information are followed. Counter Sales will hold an added advantage and must be flexible to attend the stalls and events Job Type: Full-time Salary: \xe2\x82\xb915,000.00 - \xe2\x82\xb918,000.00 per month Benefits: \xef\x82\xb7 Health insurance Schedule: \xef\x82\xb7 Day shift Supplemental pay types: \xef\x82\xb7 Yearly bonus Job Types: Full-time, Permanent Salary: \xe2\x82\xb915,000.00 - \xe2\x82\xb918,000.00 per month Benefits:

• Health insurance

Schedule:

• Day shift

Supplemental pay types:

• Yearly bonus

Ability to commute/relocate:

• Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor\'s (Required)

Experience:

• Medical receptionist: 1 year (Preferred)

Language:

• English (Required)