Job Description

Aircall is a place where voices are valued.

Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 14,000+ customers (and growing) to make authentic, human connections.

Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world - Paris, New York, Sydney, Madrid, London, Berlin, Tel Aviv, Singapore or at home - everyone has a voice that is valued.

Whatever your background, wherever you're from - we want you to join the conversation. Let's talk.

As a Customer Care Specialist, you'll be an advocate for our clients and the heart of Aircall by promoting product education and helping other businesses to achieve their goals. In doing so, you're a key player in growing Aircall. You'll work closely with our global support team (New York & Paris) to efficiently identify, solve, escalate and advise our customer's on their questions and concerns for the APAC and EMEA region.

#LI-Remote

Your mission @ Aircall

• Impact: You'll work closely with our clients to identify, solve, escalate and advise them on their questions and concerns. Day to day, your interactions with our customers directly impact their ability to run their teams efficiently. You serve as their advocate at Aircall
• Teamwork: Aircall is a fast-growing, global team of ambitious, passionate, and dedicated professionals all here to work towards a common goal. You can expect a great deal of support, transparency, and collaboration on a daily basis. There is an amazing opportunity to learn from some of the best people in the industry.
• Growth Opportunity: Frontline Support is a front-row seat at all things in Aircall. Members of our team have successfully transitioned to Client Services (Onboarding, CSM, etc.), Engineering, Product, and various other roles within the organisation .
• Learning : Aircall strongly encourages learning opportunities for our teammates in an effort to develop individual careers and simultaneously support our clients. As Aircall's business continues to grow, you will find many opportunities to continue learning and developing in your role and beyond.

A little about you

• Ideally 2+ years of experience in a customer support role.
• Bilingual in English is required.
• Excellent written and verbal communication skills.
• Creative and passionate about helping others.
• Exhibit uncompromising empathy .
• Ability to multi-task across different platforms and forms of communication.
• Willingness to work with multiple teams in an international and multilingual remote/hybrid environment .
• Quick thinker and a fast learner .
• Ready to grow and develop your career in a fast-growing company
• Available to work in overnight shifts

Aircall is constantly moving forward. We're building new roads to complete our journey, and we're taking people with us who have the same builder mentality.

Let's grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.

We're creating a place where great people trust one another and thrive together.

People flourish at Aircall and now is the time to be part of the team and the journey we're on.

Why join us?

?YsEUR Key moment to join Aircall in terms of growth and opportunities

?Y'+aEURa(TM)EURi Our people matter, work-life balance is important at Aircall

?Y"s Fast-learning environment, entrepreneurial and strong team spirit

?YOE 45+ Nationalities: cosmopolite & multi-cultural mindset

?Y' Competitive salary package & benefits

DE&I Statement:

At Aircall, we believe diversity, equity and inclusion - irrespective of origins, identity, background and orientations - are core to our journey.

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We're working to create a place filled with diverse people who can enrich and learn from one another. We're committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.

We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.