Job Description

ServeasthefirstpointofcontactforcustomersregardingOdoo-relatedfunctionalortechnicalqueries.?Manage,track,andresolveclientissuesthroughticketingsystemsOdooHelpdesk.?Log,categorize,andprioritizesupportticketsbasedonurgencyandimpact.?TroubleshootandresolvecustomerqueriesrelatedtoOdoomodulessuchasSales,CRM,Accounting,Inventory,Purchase,Manufacturing,andHR.?Performfunctionaltestingandvalidationforreportedbugsorrequestedcustomizationsbeforeescalationordeployment.?Coordinatewithtechnicalandfunctionalteamstoensuretimelyticketresolutionandaccurateupdatestoclients.?Re-testfixes,verifyissueresolutions,andcloseticketsaftercustomerconfirmation.?Documentallissues,troubleshootingsteps,andresolutionsintheinternalknowledgebaseforfuturereference.?Monitortickettrendsandrecurringissues,providingfeedbacktoimproveproductqualityandcustomerexperience.?AssistinUAT(UserAcceptanceTesting)andversiontestingduringOdooupgradesornewdeployments.?Maintainclearcommunicationandfollow-upwithclientstoensuresatisfactionandproperticketclosure.?ProvidefeedbacktotheproductandQAteamsforcontinuousimprovementofmodulesandworkflows.

RequiredSkills&Qualifications:?Bachelor'sdegreeinBusinessAdministration,ComputerScience,Marketing,orarelatedfield.?1-3yearsofexperienceinOdoo,ERPsystems,orsoftwareproductcoordination(preferred).?StrongunderstandingoftheOdooecosystemandmodules.?Excellentwrittenandverbalcommunicationskills.?Basicknowledgeofcontentmanagement,SEO,andapplistingoptimizationisanadvantage.?Strongattentiontodetailandorganizationalskills.?Abilitytocollaborateacrossdepartmentsandmanagemultipletasksefficiently.Perks&Benefits:?5workingdaysperweek?Flexibleworkinghours?Learninganddevelopmentopportunities?Dynamicandcollaborativeworkculture?Exposuretoglobalclientsandprojects

WhyJoinUs:Bepartofanaward-winningOdooGoldPartnerteamthatthrivesoninnovation,collaboration,andgrowth.AtBrowseInfo,you'llhavetheopportunitytoworkcloselywithOdooexpertsandcontributedirectlytooursuccessintheglobalappmarketplace.

Job Type: Full-time

Pay: From ?30,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Paid sick time Paid time off
Work Location: In person