Customer Support Representative

Year    Shrirampur, West Bengal, India
Cybertoss
21 Current Jobs Openings
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Job Description

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Job Role: Customer Support Representative Company Name: CyberToss Pvt. Ltd. Company Profile: Our Company is a trusted premier ITES support and KPO partner in India. With a commitment to excellence, we provide top-notch services includes digital marketing, E-commerce support, customer support, data management, and many more. We provide technological services to the business houses located in the UK, USA, Australia & many other countries. Job Location:Serampore, Hooghly, West Bengal. Shift: Rotational Shift Opening for: Male/ Female Candidates (Only Day shift for Female Candidates) Experience: 2 Years(minimum) Job Type - Onsite Education - Any Graduate Job Responsibilities:-
  • Provide assistance to international clients on email, chats or verbally.
  • Quick and attentive speaking with the clients.
  • Take ownership of customer issues.
  • Troubleshoot problems and drive resolutions.
  • Escalate unresolved issues to relevant internal teams.
  • Collect prompt and accurate customer feedback.
  • Document knowledge as solution articles.
  • Master the use of help desk software.
Skills:-
  • Excellent English Communication is a must.
  • International client handling experience would get preference.
  • Competent technical knowledge.
  • Ability to multitask.
  • Attention to detail.
  • Ability to honor deadlines.
  • A proactive approach to support.
  • Minimum 2 years of work experience in the same domain is mandatory.
Parks and Benefits:-
  • Direct Employment
  • Weekly 5 Days of Work
  • On-Time Salary
  • Performance Incentive
  • Night Shift Bonus
  • Paid Sick Leave
How to Apply: 1.Visit the career page of Cybertoss Pvt. Ltd. at https://www.cybertoss.com/career 2.Go through the job description of "Customer Support Representative" thoroughly. 3. Apply For the post in accordance with your skills by clicking the "Apply To the Job" button to start your application. 4.Fill out the online application form carefully and provide all the required information including CV for better response. ##Candidates who are located in Hooghly district or nearby Hooghly district will be more preferable** ##Interested candidates can directly WhatsApp their CV at 7595908484 Job Type: Full-time Salary: \xe2\x82\xb912,000.00 - \xe2\x82\xb920,000.00 per month Benefits:
  • Paid sick time
  • Provident Fund
Schedule:
  • Day shift
  • Monday to Friday
  • Night shift
  • Rotational shift
  • UK shift
  • US shift
Supplemental pay types:
  • Overtime pay
  • Performance bonus
  • Shift allowance
Education:
  • Bachelor\'s (Required)
Experience:
  • total work: 2 years (Required)
  • Customer service: 2 years (Required)
Language:
  • English (Required)
Shift availability:
  • Day Shift (Preferred)
  • Night Shift (Required)
Application Deadline: 12/03/2024
Expected Start Date: 09/03/2024

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Job Detail

  • Job Id
    JD3258644
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Shrirampur, West Bengal, India
  • Education
    Not mentioned
  • Experience
    Year
 
 
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