Job Description

Job descriptionAbout Us: "SAADAA" translates to 'Plain or Simple' in Hindi and our company is an ode to a simpler time. The essence of the brand is to make your decision easier, grow beyond the noise, and live a more connected life. We research everything we use, find the most efficient form of procurement, and then partner with the best factories to get exceptional quality products at marginal prices.Our Website: www.saadaa.inRole: As a Customer Support Representative your job is to help sales prospects to become active users of your products, as well as support current customers regarding their queries.Responsibility:

• Respond to customer queries in a timely and accurate way, via phone, email, or chat

• Verification of customer's orders with its purchased product and address with pin code

• Identify customer needs and help customers use specific features

• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

• Update our internal databases with information about technical issues and useful discussions with customers

• Monitor customer complaints on social media and reach out to provide assistance

• Share feature requests and effective workarounds with team members

• Inform customers about new features and functionalities

• Follow up with customers to ensure their technical issues are resolved

• Gather customer feedback and share it with our Product, Sales, and Marketing teams

Skills:

• Customer Service Experience is an added advantage.

• Exceptional communication and writing skills in English & Hindi are a must, any extra language is a bonus

• Result Driven, Quick learner.

• Comfortable with technology

• Sound knowledge of MS Office and advanced Excel is an added advantage

• Troubleshooting customers' issues and providing timely resolution.

• Excellent interpersonal skills.

Job type: Full-time (9:00 AM - 7:00 PM)Education: Bachelor's preferredWork remotely: NoEducation:

• Bachelor's (Required)

Experience:

• Total work: 1 year (Required)

• Customer service: 1 year (Required)

Language:

• English (Required)

*Speak with the employer* +91 9251634144Job Type: Full-timeSalary: Up to ?20,262.00 per monthSchedule:

• Day shift

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What was your last drawn salary? (INR/Month)
• What are your salary expectations? (INR/Month)

Education:

• Bachelor's (Required)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Required)

Speak with the employer
+91 9251634144