Job Description

CUSTOMER SUPPORT + VENDOR MANAGEMENT Location - Goregaon (West)
Mon - Sat; 10am -06:30pm JOB OVERVIEW -

• Resolve customer complaints and provide knowledgeable answers to customer queries
• Assist clients on offline and online orders, deal with orders in the back office and liaise with logistics
• Follow-up on orders and liaise with customers, buyers, etc
• Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry
• Assist customers with after-sales service issues. Be a primary contact for customer inquiries about our products and brand.
• Able to communicate concisely our company policies to client. Maintain and update regular client correspondence
• Review purchase orders and shipments prior to dispatch. Coordinate and track the delivery logistic channels
• Co-ordinate with Vendors to get required procurements and marketing collaterals on given TAT
• Work with internal and external teams to ensure smooth and timely operations
• Maintaining and analysing weekly/ monthly/ quarterly/ yearly customer database
• Provide complete end-to-end resolution to customer issues
• Engage with customers in a friendly and professional manner while actively listening to their concerns
• Generate, edit, publish, and share daily content (original text, images, video, or HTML) that builds meaningful connections and encourages community members to act
• Uploading, editing, scheduling and managing ecommerce website content, services & operations.

Job Type: Full-time Salary: 920,000.00 - 925,000.00 per month Schedule:

• Day shift

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 2 years (Required)
• Customer service: 2 years (Required)

Language:

• Hindi (Required)
• English (Required)

Speak with the employer
+91 7678025398