Customer Support Representative

Year    Bengaluru, Karnataka, India

Job Description

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Roles & Responsibilities Operational Excellence 1. Support the local markets by facilitating the daily operations of Housing Choice Voucher Program. 2. Ensure that all requirements by the HUD program are being met. 3. Keep accurate records of all associated documents; including but not limited to, RTA packets, contracts, annual inspections, deficiency letters, and change of ownership. 4. Ensure that the HUD program receives all required documents and/or deficiency corrections in a timely manner to ensure no abatements. 5. Facilitate all inspections with the Housing Authority and local markets for new move in\xe2\x80\x99s and recertifications. 6. Ensure that the policies and procedures are followed. 7. Analyse processes and procedures to ensure optimum efficiency levels. 8. Be knowledgeable of provisions in standard lease documents and maintain a working knowledge of resident rules and regulations. 9. Develop and maintain positive relationships with local market team members. 10. Carry out other duties as assigned that are in the best interests of the company. Stakeholder Management 1. Communicate with US team members and local leaders to resolve issues and maintain a smooth flow of processes Governance & Compliance 1. Adaptability - Adapts to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change delays, or unexpected events 2. Business Ethics - Treats people with respect. Keep commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values. 3. Manage issues - to mitigate impact and risk by early detection of risk items & active team involvement Job Types: Full-time, Permanent Salary: \xe2\x82\xb9153,888.27 - \xe2\x82\xb9474,463.61 per year Schedule:
  • Night shift
  • Rotational shift
  • US shift
Supplemental pay types:
  • Quarterly bonus
  • Shift allowance
Work Location: In person

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Job Detail

  • Job Id
    JD3244996
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Bengaluru, Karnataka, India
  • Education
    Not mentioned
  • Experience
    Year