Job Description

Job Title: Customer Support Representative (Travel and Tourism) -Bengali Language : We are seeking a highly motivated and friendly Customer Support Representative to join our dynamic travel and tourism start-up company. As a Customer Support Representative, you will be responsible for providing exceptional customer service to our clients, specifically catering to Telugu-speaking customers. You should have a strong command of both Bengali (regional language) and English, be proficient in explaining the features of our tourism packages, and possess excellent sales conversion skills. Office Location: Thousand Lights, Anna Salai, Chennai and T Nagar Work From Office only Responsibilities:

• Professionally handle inbound and outbound calls from Bengali-speaking clients, providing outstanding customer support and assistance.
• Effectively communicate the features, benefits, and details of our various tourism packages to potential customers in Bengali and English.
• Engage with customers in a friendly and approachable manner, building rapport and trust to ensure a positive customer experience.
• Assess customer needs, offer suitable solutions, and guide customers through the booking process, ensuring sales conversion.
• Maintain accurate and detailed records of customer interactions, inquiries, and bookings in our CRM system.
• Collaborate closely with the sales and marketing teams to stay updated on current promotions, offers, and new travel destinations.
• Provide timely resolution to customer issues, concerns, or complaints, striving for customer satisfaction and retention.
• Stay up-to-date with industry trends, travel regulations, and destination information to provide accurate and helpful advice to customers.
• Actively contribute to team meetings and training sessions to enhance product knowledge and customer service skills.

Requirements:

• Fluent in Bengali (regional language) and possess excellent verbal and written communication skills in English.
• Previous experience in customer support or sales role, preferably in the travel and tourism industry.
• Proven track record in achieving sales targets and delivering exceptional customer service.
• Strong interpersonal skills with the ability to build rapport and establish long-lasting customer relationships.
• Exceptional problem-solving abilities and the capacity to handle difficult customer situations with empathy and professionalism.
• Familiarity with CRM systems and basic computer skills.
• Must be able to work from our office in Chennai.
• A genuine passion for travel, tourism, and exploring new destinations.

We offer a competitive salary package, including incentives and benefits, to attract and retain the best talent in the industry. Join our team and be part of an exciting travel start-up, where your friendly nature and sales skills will make a significant impact on our success. Please mention as referred by Ms. Grace from LetzBizz Job Type: Full-time Salary: 917,000.00 - 923,000.00 per month Schedule:

• Day shift
• Fixed shift

Ability to commute/relocate:

• Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Required)

Language:

• English (Preferred)
• Bengali (Required)