Job Description

Job Title: Customer Support (Order & Content Management)
Work location: Hyderabad
Shift Timings: 24x5 Support (Weekend Off), Candidates must be flexible for APJ, EMEA, and AMER shifts (assigned post-training)
JOB DESCRIPTION:
Total Experience: 1 to 3 years
We are seeking a detail oriented and proactive Premier Account Manager to manage and maintain customer facing product pages across digital platforms. This role ensures product listings are accurate, consistent, and aligned with brand standards, while also supporting customer inquiries and collaborating with internal teams to drive operational efficiency and improve online experience.
Job Responsibilities:

• Provide support, respond to queries, receive and/or share information, explain, train, coordinate and negotiate with and/or direct customers, sales and other cross-functional teams.
• Serve as the primary focal point for managing and coordinating, with both the internal and cross-functional organizations, communications and information dissemination to the Team.
• Form direct relationships with internal sales teams and where appropriate external customers / partners while working with internal cross-functional groups. Support of Customer relationship management with Sales account teams including participation on account team calls, customer conference calls and to provide guidance by Support to customer calls and inquiries related to product listings and page content.
• Develop relationships with internal and external stakeholders, help to create a close working team to engage and meet Customer requirements
• Improve purchase experience & online quality by proactively partnering with cross functional Teams
• Applies experience and judgment to make decisions or resolve issues within defined options or standard protocols.
• Identify and resolve listing errors, ensuring compliance with platform and brand guidelines.
• Implement enhanced content and branding elements to improve user engagement & monitor customer pages for performance and provide regular reporting on key metrics.

Must have skills:

• 1 3 years of experience in product catalog or digital content management.
• 100% Onsite work 5 days a week (No Remote)
• Proficiency in Microsoft 365 and content management systems.
• Hands-on experience managing large-scale product data & resolve issues quickly and effectively, ensuring minimal disruption to operations and maintaining a high standard of service.
• Essential to have excellent verbal and written communication skills.
• Proactive, self-driven and motivated with key focus on target achievement, whilst ensuring team success
• Attention to detail is essential, with good administrative skills, multi-tasking capabilities and good at prioritizing workload
• Stake holder management & engagement skills & real-time problem-solving skill.

Desirable Requirements

• E-Mail & Telephone etiquette skills and ability to articulate and simplify customer issues and solution.
• Working experience in Sales and/or Marketing domain
• Should be open to work in night shifts in a 24x7 environment.
• Must be able to multitask and manage effectively in a stressful working environment
• Strong interpersonal skills to work across teams and geographies
• Ability to build trust and credibility with sales teams and leadership

We are a human resources investment platform formed by world-renowned investors with the objective to deliver end-to-end HR solutions and build a winning workforce that thrives in change. We provide work to 126,824 people who serve 1200+ clients across 3500+ locations through our branch network. Our customers span across industry sectors, including Telecom, Retail, BFSI, IT, ITES, E-Commerce, Manufacturing, Engineering and Logistics.

Skills Required