Customer Support Manager
Year Madurai, Tamil Nadu, India
Job Description
We are hiring a Customer Support Manager -(Hindi & English) for a telecommunication company in Madurai -
Responsibilities:-
- Responsible and Accountable for Customer Satisfaction pertaining to all support activities.
- Managing the customer support department's day-to-day functions.
- Responding to escalated customer support issues.
- Implementing customer support processes to enhance customer satisfaction.
- Assess service statistics and prepare detailed reports on the overall effectiveness of the customer support functions.
- Vendor co-ordination and management.
- Interviewing and hiring new employees.
- Training for subordinates in customer support functions.
- Excellent communication skill in Hindi and English.
- 2+ years experience in Customer Support process.
- Graduate from a recognised university.
- Self Motivated and ability to be productive in a fast-paced, dynamic environment.
- Excellent interpersonal and team handling skill.
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Job Detail
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Job IdJD2926569
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMadurai, Tamil Nadu, India
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EducationNot mentioned
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ExperienceYear