Job Description

Client Relationship Management

Serve as the first point of contact for client queries, concerns, and escalations. Build strong, trust-based relationships with key stakeholders.

Grievance Redressal

Handle client complaints with empathy and professionalism. Ensure timely and effective resolution while maintaining a positive client experience.

Service Delivery Oversight

Ensure delivery of high-quality services in line with client expectations and agreed SLAs. Monitor performance metrics and initiate corrective actions when needed.

SLA & KPI Tracking

Track service performance against SLAs and key performance indicators. Provide regular reports and insights to senior management.

Client Engagement Activities

Organize and lead client engagement events such as open houses, QBRs (Quarterly Business Reviews), and feedback sessions to drive collaboration and satisfaction.

CSAT Reporting

Prepare and analyze Customer Satisfaction (CSAT) reports by region. Identify improvement areas and lead service enhancement initiatives.

Communication & Coordination

Maintain proactive and regular communication with clients. Follow up on pending issues, ensuring timely updates and closures.

Invoice & Billing Oversight

Manage invoice submission processes, ensuring accuracy and timely tracking of client billing and collections.

Job Type: Full-time

Pay: ?35,000.00 - ?45,000.00 per month

Benefits:

Cell phone reimbursement Flexible schedule Health insurance Leave encashment Life insurance Provident Fund Work from home
Schedule:

Day shift Weekend availability
Experience:

total work: 5 years (Required)
Work Location: In person