Job Description

About Appitsimple
Appitsimple, headquartered in Ahmedabad, is an IT company revolutionizing the way businesses operate through innovative digital products like SoftwareSuggest, CallHippo, and ControlHippo. Since its inception in 2014, Appitsimple has been on a mission to simplify and streamline business processes.About CallHippo
Launched in 2017, CallHippo is a leading intelligent VoIP (Voice over Internet Protocol) service provider designed specifically for businesses and call centers. CallHippo offers easy-to-adopt, cost-effective, scalable, and feature-rich phone systems that empower businesses to connect and collaborate seamlessly. Backed by 24/7 customer support, innovative features, and customizable plans, CallHippo has garnered over 2000+ satisfied customers across 25+ countries, and the growth trajectory is only set to accelerate.The Opportunity
We are searching for a seasoned and passionate Head of Customer Support to lead our dynamic and fast-paced customer support team. In this role, you will play a pivotal role in ensuring exceptional customer experiences that drive satisfaction, loyalty, and brand advocacy.Responsibilities

• Provide strategic direction and day-to-day leadership for the customer support department.
• Manage and resolve escalated customer support inquiries, ensuring timely and effective resolutions.
• Champion a customer-centric culture by implementing innovative processes and fostering a positive support environment.
• Develop, implement, and refine customer support policies and procedures to optimize efficiency and effectiveness.
• Analyze customer support data, identify trends, and generate insightful reports to drive continuous improvement.
• Manage the customer support department budget and ensure efficient resource allocation.

• 8-10 years of experience in leading and managing customer support teams within a high-growth technology environment.
• Proven track record of successfully implementing customer-centric strategies to enhance satisfaction and loyalty.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong analytical abilities with a knack for identifying trends and drawing actionable insights from data.
• Passion for building and motivating high-performing teams.
• Experience in managing budgets and optimizing resource allocation.

CallHippo