Customer Support Executive Controlhippo

Year    Ahmedabad, Gujarat, India

Job Description


About Appitsimple Infotek

Established in 2014, we, Appitsimple Infotek, are an Ahmedabad-based IT firm with an impressive portfolio of IT solutions, including CallHippo - a virtual phone system, and SoftwareSuggest - a software recommendation platform.

We boast a dedicated workforce of 160+ employees from diverse backgrounds and domains, consistently striving to develop IT solutions that significantly benefit businesses. Moreover, our commitment lies in fostering an employee-friendly and rewarding workplace, ensuring both professional and personal growth for our employees.

To know more: https://appitsimple.com/

About ControlHippo

ControlHippo is a WhatsApp engagement platform that revolutionizes how businesses connect with customers.

With Control Hippo, businesses can effortlessly access their WhatsApp business account from a unified platform, efficiently handling incoming queries and establishing meaningful connections with prospects.

Control Hippo also helps with the following -

-Customer Support

-Lead Generation

-Order Management

-Marketing Campaigns

-Surveys and Feedback

To know more: ControlHippo : https://controlhippo.com/

The for Customer Support Executive:-

1)Work on chats and Tickets

2)Maintain a mean response time of less than 1 minute since it is live chat support

3)Chat Quality score should not be less than 4/5

4)Close maximum support tickets in a month

5)Resolve queries with utmost efficiency to facilitate customer retention.

Requirements

1)Experience in Tech Support

2)Experience with troubleshooting

3)Hands-on knowledge in providing support for any kind of application software

Perks of Working with Us!

- 5-day Workweek

- Unlimited Paid Leave Policy

- Uncapped Performance-Based Incentives

- Reward & Recognition Programs

- Annual Company Retreats

- Employee Referral Rewards

CallHippo

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Job Detail

  • Job Id
    JD3206469
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Ahmedabad, Gujarat, India
  • Education
    Not mentioned
  • Experience
    Year