Job Description

Telecaller
Handling inbound calls/queries and outbound calling.
Respond to customer query on Mail & converse with customer (internal/external).
Coordination with customer and team member to resolve customer issue.
Customer Support Executive (Voice & Email Support)
? Location: Borivali, Mumbai
? Experience: Minimum 1 Year (Real Estate / Life Insurance / Loan Department preferred)
? Full-Time | No Sales
Job Responsibilities:
Handle inbound calls and respond to customer queries efficiently.
Make outbound calls for follow-ups and query resolution (no sales).
Respond to customer emails in a professional and timely manner.
Coordinate with internal teams and external customers to resolve issues.
Maintain records of customer interactions and follow-up actions.
Requirements:
Minimum 1 year of experience in Real Estate, Life Insurance, or Loan Department.
Good communication skills (verbal & written).
Ability to multitask and work collaboratively with a team.
Basic computer knowledge (Email, MS Office).

Skills Required