Job Description

Job Title: Customer Success Specialist

Job description

Requirements:

? 1-2 years of experience in a customer success or support role, ideally within a technology-focused company.

? Strong problem-solving and communication skills.

? Ability to understand and explain technical concepts to non-technical users.

? Hands-on experience with CRM tools (e.g., Zendesk, Freshdesk, Salesforce) and ticketing systems is preferred.

? Customer-centric mindset with a passion for helping others succeed.

? Self-motivated, organized, and capable of managing multiple priorities.

? Adaptability in a fast-paced startup environment.

? Basic understanding of APIs, integrations, and software troubleshooting.

? Experience with ticketing systems and platforms is a plus.

? Familiarity with analytics tools and data-driven approaches is advantageous.

Key Responsibilities:

Support

? Deliver outstanding technical support to customers across email, chat, and phone channels, ensuring prompt and professional resolution of issues.

? Diagnose and resolve customer queries related to platform functionality, integrations, and custom configurations.

? Act as the primary escalation point for technical issues, collaborating closely with product and engineering teams to ensure swift and thorough resolutions.

? Continuously update and expand documentation to reflect the latest product updates, features, and best practices, ensuring clients have access to accurate and up-to-date materials.

? Proactively identify and address recurring support trends, proposing improvements to enhance the customer experience and streamline internal processes.

Client Support & Relationship Management

? Act as the main point of contact for clients throughout the project lifecycle.

? Set and manage client expectations regarding deliverables, timelines, and outcomes.

? Respond promptly to client inquiries and issues, manage tickets, troubleshoot problems, and provide solutions to ensure client satisfaction and retention.

Employment Type: Contract - Full Time

Role Category: Technical Support / Customer Support

Location: Kaup

Work from office, Night Shifts

Contact - marita@desicrew.in

Job Types: Full-time, Permanent

Pay: From ?20,000.00 per month

Benefits:

Health insurance Provident Fund
Education:

Bachelor's (Preferred)
Experience:

Customer support: 2 years (Preferred)
Language:

English (Preferred)
Location:

Udupi, Karnataka (Preferred)
Shift availability:

Night Shift (Preferred)
Work Location: In person