Respond to customer queries via phone, email, or chat.
Provide updates on shipment status, delivery timelines, and delays.
Address complaints or service issues promptly and professionally.
Track and monitor shipments using logistics software or tracking systems.
Coordinate with warehouses, carriers, and internal departments to ensure smooth delivery.
Help resolve issues like lost or damaged goods, incorrect deliveries, or customs delays.
Prepare and maintain shipping documents, delivery notes, and customer records.
Generate regular reports on service performance and customer feedback.
Act as a liaison between customers and logistics providers to resolve issues.
Escalate complex problems to the appropriate team or manager.
Assist in updating standard operating procedures.
ONLY FEMALE CANDIDATES
Job Types: Full-time, Permanent
Pay: ?12,000.00 - ?15,000.00 per month
Benefits:
Provident Fund
Schedule:
Day shift
Work Location: In person
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