Handle customer queries through phone, email, chat, or support tickets across multiple channels.
Troubleshoot product or service issues and escalate to the appropriate department when necessary.
Maintain CRM records and ensure ticket updates, resolutions, and feedback are logged accurately.
Deliver timely resolutions that align with your company's service-level agreements (SLAs).
Represent the brand tone and values in every interaction to build trust and retention.
Capture customer feedback and pass on insights to product, sales, or tech teams for continuous improvement.
Contact HR
9884212112
Job Type: Full-time
Pay: ?8,086.00 - ?18,000.00 per month
Benefits:
Provident Fund
Schedule:
Morning shift
Supplemental Pay:
Yearly bonus
Work Location: In person
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