Handle customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Identify and assess customer's needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts.
Manage large inbound calls.
Provide accurate, valid, and complete information by using the right methods/tools.
Follow communication procedures, guidelines, and policies.
Take an extra mile to engage customers.
Desired Candidate Profile
Excellent Communication in Hindi is mandatory.
Strong phone contact handling skills and active listening.
Ability to multi-task, prioritize, and manage time effectively.
Customer orientation and ability to adapt and respond to different types of characters.
Proven customer support experience is an added advantage.
Interested candidate kindly apply or share your Updated CV
poojalakshmi.m@genxlead.com /9080771051
Job Type: Full-time
Pay: ₹250,000.00 - ₹300,000.00 per year
Benefits:
Health insurance
Leave encashment
Provident Fund
Work Location: In person
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