Job Description

Handle customer complaints provide appropriate solutions and alternatives within the
time limits; follow up to ensure resolution.

Identify and assess customers' needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts. Manage large Inbound and Outbound calls. Provide accurate, valid and complete information by using the right methods/tools. Follow communication procedures, guidelines and policies. Take an extra mile to engage customers. Excellent Communication in Hindi is mandatory. Strong phone contact handling skills and active listening. Ability to multi-task, prioritizes, and manages time effectively. Customer orientation and ability to adapt/respond to different types of characters. Proven customer support experience is added advantage.
Job Types: Full-time, Permanent

Pay: ?17,000.00 - ?22,000.00 per month

Benefits:

Health insurance Leave encashment Provident Fund
Schedule:

Day shift Fixed shift
Supplemental Pay:

Performance bonus Quarterly bonus
Education:

Bachelor's (Required)
Experience:

Customer Service - Voice Process: 1 year (Required)
Language:

Hindi (Required)
Location:

Hosur, Tamil Nadu (Required)
Work Location: In person

Expected Start Date: 04/08/2025