Job Description

We are looking for a

proactive and empathetic Customer Support Executive

to deliver exceptional post-sales support and ensure a seamless customer experience. The ideal candidate will have

excellent communication skills

, a

customer-first attitude

, and the ability to handle queries efficiently while maintaining professionalism under pressure.

Key Responsibilities

Manage incoming customer queries through

phone, email, WhatsApp

, and other communication channels. Provide

accurate and timely information

regarding products, services, warranties, and return policies. Coordinate effectively with

internal teams

(warehouse, service, R&D) to ensure quick and complete issue resolution. Maintain detailed logs of

customer interactions, complaints, and resolutions

in the CRM system. Conduct follow-ups with customers to confirm issue closure and ensure satisfaction. Support customers in

order tracking, replacements, and refund-related

concerns. Utilize CRM and ticketing tools to

log, monitor, and update

case statuses efficiently. Escalate complex or unresolved cases to the appropriate departments promptly. Prepare and share

weekly reports

on customer satisfaction, issue trends, and key support metrics. Collect and document

customer feedback

to help identify opportunities for process improvement.

Required Skills & Qualifications

Excellent

communication and interpersonal skills

(fluency in

Hindi and English

is mandatory). Strong

problem-solving ability

, patience, and a positive attitude toward customer engagement. Experience using

CRM tools, ticketing software, and MS Office applications

. Ability to

multi-task, prioritize, and perform effectively under pressure

. Basic knowledge of

e-commerce operations, logistics, or customer journey management

will be an added advantage.

Why Join Us

Be part of a

customer-centric organization

where every voice matters. Opportunity to

learn and grow

in a fast-paced, collaborative environment. Work closely with passionate teams dedicated to

delivering excellence

in customer experience.
Job Type: Full-time

Pay: ?15,000.00 - ?25,000.00 per month

Education:

Bachelor's (Preferred)
Experience:

n a customer service / support role preferred.: 1 year (Preferred)
Work Location: In person