Proven experience in customer support focused on eCommerce platforms and transactions
Strong understanding of eCommerce transaction tickets and query resolution processes
Excellent verbal and written communication skills, with emphasis on customer engagement in IT/eCommerce settings
Proficient in CRM tools, ticketing systems, and basic reporting software
Comfortable working in a rotational shift schedule
Highly organized with strong attention to detail
Patient, empathetic, and proactive in resolving customer issues
Strong problem-solving skills with the ability to multitask in a fast-paced IT service environment
Friendly and professional demeanor with excellent interpersonal skills
Job Type: Full-time
Benefits:
Health insurance
Provident Fund
Work from home
Work Location: In person
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