Working Hours: Monday - Friday, 10:00 AM - 7:00 PM IST
About the Role
Kilowott is seeking a Customer Support Specialist to primarily assist our Norwegian clients. This role focuses on providing excellent support via phone and email.
Key Responsibilities
Direct Client Support:
Handle client enquiries and issues primarily through phone and email.
Problem Resolution:
Troubleshoot, resolve, and escalate technical and service-related problems.
Information Sharing:
Provide accurate details on Kilowott's products and services.
Record Keeping
: Document all client interactions accurately in CRM.
Client Satisfaction:
Ensure clients are satisfied with solutions and support.
Team Collaboration
: Work with internal teams to resolve issues and share feedback.
Skills Required
Excellent English Communication:
Outstanding verbal and written skills.
Client-Focused
: Empathetic, patient, and dedicated to client satisfaction.
Problem Solver
: Strong analytical skills for issue diagnosis.
Tech Savvy
: Ability to understand and explain technical concepts.
CRM Familiarity:
Experience using customer relationship management systems.
Organised:
Capable of managing multiple tasks efficiently.
Qualifications
Bachelor's degree preferred.
1+ years of customer support experience, ideally in tech and with a phone/email focus.
Female candidates preferred for client relationship dynamics.
Why Join Kilowott?
Be a part of a leading digital transformation company with global clientele.
Experience a dynamic, collaborative, and growth-orientated work environment.
Enjoy benefits like flexible working hours, paid holidays, and opportunities for career advancement.
Location Preference: Candidates residing near Porvorim, Goa, or willing to commute.
Send in your CV to
career@kilowott.com.
Job Types: Full-time, Permanent, Fresher
Pay: ?20,000.00 - ?25,000.00 per month
Benefits:
Health insurance
Paid sick time
Schedule:
Day shift
Ability to commute/relocate:
Goa, Goa: Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service: 1 year (Required)
Location:
Goa, Goa (Required)
Work Location: In person
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