Customer Support Executive

Year    Bengaluru, Karnataka, India

Job Description

WHAT WOULD YOU BE DOING HERE

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times
  • Knowing our product, processes, and policies inside and out so that you can provide the customer with high-quality responses
  • Acknowledging and resolving customer queries through various channels within the shared time limits
  • Follow up on queries with the assigned internal stakeholders or the customer to ensure timely and proper resolution
  • Providing feedback on the efficiency of the customer service processes
  • Ensure customer satisfaction and share customer feedback for product and process improvement with the management
  • Recognize, document, and alert the management of trends in customer queries
*THE BEST FIT CANDIDATE WOULD HAVE
  • Proven customer support experience or any other customer-facing experience
  • Strong phone contact handling skills and active listening
  • Ability to write professional emails
  • Customer orientation and empathy
  • Pattern recognition skills to identify trends
  • Willingness to continuously learn about the product, processes, and policies
Thanks & RegardsAbhishek KumarJob Type: Full-timeSalary: ?200,000.00 - ?300,000.00 per yearSchedule:
  • Flexible shift
Education:
  • Bachelor's (Preferred)
Experience:
  • Customer service: 1 year (Required)
Language:
  • English (Preferred)

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Job Detail

  • Job Id
    JD2854681
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Bengaluru, Karnataka, India
  • Education
    Not mentioned
  • Experience
    Year