Customer Support Executive
Year Ahmedabad, Gujarat, India
Job Description
Key accountability of CSE will be to meet SLA, respond to customer queries and closing ticket with proper Customer Support comments. Creating knowledge base for recurring issues.
- Expectations from a CSE:
- Meet SLA on each ticket raised.
- Prompt response on each query.
- Regular follow up on each ticket.
- Encourage users to use RemoteXs by advertising its benefits.
- Any technical issues should be reported to the technical team for immediate fix.
- Quality of documentation should be maintained on each ticket handled.
- Post-delivery participation - Training and User Feedback
- Encourage users to fill surveys and feedback at the end of resolution.
- Work closely with sales and development team and participate in user training session
- Cell phone reimbursement
- Internet reimbursement
- Rotational shift
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Job Detail
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Job IdJD2912487
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAhmedabad, Gujarat, India
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EducationNot mentioned
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ExperienceYear