Job Description

Key Responsibilities:

Handle customer queries and concerns through

WhatsApp, email, and phone calls

. Manage and resolve

replacement, refund, and product-related complaints

efficiently. Maintain accurate records of all

customer complaints, queries, and resolutions

in a systematic manner. Generate and manage

courier/shipping labels

for customer orders and returns. Coordinate and assist during

store visits or customer support at the physical store

when required. Work closely with logistics and operations teams to ensure timely updates and customer satisfaction.

Requirements:

Bachelor's degree or equivalent.

1-3 years

of experience in customer service or a related role (e-commerce experience preferred). Excellent communication skills in English and [regional language, if applicable]. Basic computer knowledge and familiarity with

Excel, email, and CRM tools

. Strong problem-solving and multitasking abilities. Customer-first attitude with attention to detail.
Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person