Job Description

Responsibilities:

Handle Customer Queries

- Respond promptly to customer inquiries via phone, email, chat, or other communication channels.

Resolve Issues

- Provide accurate information, troubleshoot problems, and resolve complaints effectively.

Maintain Records

- Document customer interactions, feedback, and resolutions in CRM or support systems.

Provide Product/Service Information

- Explain features, usage, policies, and procedures to customers.

Escalate Complex Issues

- Forward unresolved or critical cases to higher-level support or relevant departments.

Meet Service Targets

- Adhere to response time, resolution time, and quality standards.

Customer Follow-ups

- Ensure customer satisfaction by following up on pending or escalated cases.

Feedback Collection

- Gather and share customer insights to help improve products and services.

Adhere to Policies

- Follow company guidelines, scripts, and compliance requirements.

Maintain Professionalism

- Deliver excellent service while being polite, empathetic, and patient.

Regards

Ashika kumari

7457911134

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

Provident Fund
Application Question(s):

What is your current location? What is your current in-hand salary? What is your Age?
Experience:

Sales: 1 year (Preferred)
Work Location: In person