Responding promptly and professionally to customer questions, concerns, and complaints, providing clear and concise information. Resolving customer issues: Troubleshooting problems, finding solutions, and taking appropriate action to resolve customer issues effectively. Maintaining customer satisfaction: Ensuring customers are satisfied with their interactions and that their needs are met, contributing to a positive customer experience. Documenting customer interactions: Keeping accurate records of customer interactions, including inquiries, resolutions, and follow-up actions. Escalating complex issues: Identifying and escalating complex or sensitive issues to appropriate personnel for further resolution.
Job Types: Full-time, Permanent, Fresher
Pay: ?19,000.00 - ?33,500.00 per month
Benefits:
Provident Fund
Schedule:
Day shift
Language:
English (Preferred)
Hindi (Preferred)
Work Location: In person
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