Job Description

Hello, Truecaller is calling you from India! Ready to pick up? Truecaller transformed how we communicate when we launched in 2009 in Stockholm, Sweden. Our mission is to build trust everywhere by making tomorrow\xe2\x80\x99s communication smarter, safer and more efficient. We focus on bringing smart services with big social impacts, like protecting people from fraud, harassment, and scam calls or messages. We identify new numbers from anywhere in the world and build a space for trustworthy conversations, for those that matter. Truecaller is loved by over 300 million people around the world and is growing very rapidly across regions. Who we are:

• The world\xe2\x80\x99s #1 caller ID and spam blocking service for Android and iOS.
• A team of +350 people from ~35 different nationalities, spread across our headquarters in Stockholm and offices in Bangalore, Mumbai, Gurgaon, Tel Aviv and Nairobi.
• Backed by some of the most prominent investors in the world such as Sequoia Capital, Atomico, and Kleiner Perkins Caufield & Byers.

We at Customer Support Team are responsible for building long-lasting relationships with users. This includes us responding to emails, chat and outbound calls within the given TAT and resolving the issue. The team is fully based out of Bangalore. As a Customer Support Agent- Email, your core job will be to respond to emails and resolve queries. This might occasionally involve making outbound calls and Chats too. What do we expect from you:

• 3+ years experience of customer support, preferably for mobile/technical products
• Excellent English Communication skills, both verbal and written
• Experience with support platforms such as Zendesk, Freshdesk or similar software.
• Email support is a plus, the majority of our customer support tickets are email based.
• Knowledge of other languages is a big plus (especially Hindi)
• Number of emails: 250

What will you work on: This position will mainly include working on emails. However, you must be flexible to make outbound calls Chats, if needed. Your main focus will be to increase efficiency, find trends and stay within the given TAT. You will learn how the Truecaller app works and also be involved in creating JIRAS for the issues that have been raised. It would be great if you also have:

• Problem solving, RCA & Multitasking

Sounds like your dream job? We will fill the position as soon as we find the right candidate, so please send your application as soon as possible. We are excited to hear from you, don\xe2\x80\x99t hesitate to apply! This position is based in Bangalore, India. We only accept applications in English. What we offer:

• A smart, talented and agile team: An international team where ~35 nationalities are working together in several locations and time zones with a learning, sharing and fun environment.
• A great compensation package: Competitive salary, excellent medical, accident and life-term insurance, Udemy membership to keep learning and improving, and flexible working hours.
• Great tech tools: We ensure that you have winning tech tools and resources to thrive and succeed in your role.
• Office life: Enjoy your days with a wide range of yummy snacks and beverages. As well, exciting company parties and team activities such as Football, Lab days, Running team, or Geek lunch!

Come as you are: Truecaller is diverse, equal and inclusive. We need a wide variety of backgrounds, perspectives, beliefs and experiences in order to keep building our great products. No matter where you are based, which language you speak, your accent, race, religion, color, nationality, gender, sexual orientation, age, marital status, etc. All those things make you who you are, and that\xe2\x80\x99s why we would love to meet you.