Customer Success Specialist Sales : - Consultative selling by pitching product to customers both in offline event and via telesales- Building a long-term relationship with customers- Ability to think on the feet and understand the customer pulse and pitch accordingly- Ability to take rejections and not let it affect the pitch to the next customer- Resourceful : Always thinking of ways to get new leads, try different approaches to pitching, and adding value to the firm in various ways apart from just the core responsibility- Not taking no for an answer persistent with the customers while being pleasant and respectful; ability to engage and persuade- Diligent in follow ups with the customer; taking ownership of every single lead and taking it to closure- Understand customer concerns and relay it back to the product team to improve the product & application process- Collections : Handle payment delays from customers through dialogue and persuasion (ref:updazz.com)
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