Job Description

You will be responsible for converting, onboarding, managing, and proactively ensuring success for our customers/prospective clients.Implementation :- Understand client billing models and configure Co. contracts, pricing, metering, and invoicing accurately.- Lead pilots and implementation for new customers, ensuring complete onboarding within 3-8 weeks.- Translate complex business requirements into structured Co. workflows and setup.Project Management :- Own customer delivery timelines and communication from kickoff to go-live.- Track progress, call out blockers early, and keep customers updated without needing reminders.- Run weekly status checkpoints and ensure every onboarding milestone lands on time.Internal Coordination & Escalation : - Act as the voice of the customer internally - share structured feedback with product and engineering.- Create clear, well-scoped handoff documents when working with technical teams.- Escalate time-sensitive issues appropriately and follow through on resolution.Documentation & Enablement :- Create client-specific documentation (e.g., onboarding guides, configuration references).- Contribute to internal wikis, training material, and product documentation.-Write simple, to-the-point communication - clear enough for a CXO and detailed enough for a developer.Ideal Candidate :- 3-7 years of relevant experience- Willing to work in US time zone (~430 am IST) on weekdays (Mon-Fri)- Ability to understand and shape the product at a granular level- Ability to empathize with the customers, and understand their pain points - Understanding of SaaS architecture and APIs conceptually - ability to debug API workflows and usage issues- Previous experience in salesforce CRM- Entrepreneurial drive, and willingness to wear multiple hats as per company's requirements- Strong analytical skills and a structured problem-solving approach- (Strongly preferred) Computer science background and basic coding experience- Ability to understand functional aspects related to the product e.g., accounting/revenue recognition, receivables, billing etc- Self-motivated and proactive in managing tasks and responsibilities, requiring minimal follow-ups.- Self-driven individual with high ownership and strong work ethic (ref:updazz.com)

Skills Required