Job Description

Customer Success Manager/Specialist Gurgaon (Job Code : J46416) Exp : 10 - 16 Years Location: Gurgaon Key Skills: Service Management, Networking Please pass on or Share this message to your friends who are looking for similar roles http://www.sampoor

Bachelor's degree in relevant field 10+ years of progressive business leadership responsibility and people management skills Experience working with global customers and ability to meet the customers' needs in line with the business requirements Excellent communication and interpersonal skills Experience with project management methodology and techniques Flexible approach, able to operate effectively with uncertainty and change Self-driven, self-motivated, enthusiastic and with a 'can do' attitude Sound knowledge of telecom managed services (e.g.: LAN, WAN, IPT, Security, Cloud, Conference, etc.) Experience in collaborating with cross-functional teams (E.g.: Account, Contract, Technical, Projects, etc.) Experience in mentoring, coaching and training a team, ideally both technical and non-technical roles Expert understanding of methodologies such as Lean and Agile. Deep understanding of Service Management best practices frameworks such as ITIL/ISO. Experience in a Service Management role, preferred. ITIL Certified with a deep understanding of core ITIL processes/practices. Experience in SLM (Service Level Management) and contract documentation. Experience with driving and managing Service Improvement plans and continual improvement.