Job Description

What you will create and do? We are looking for high-energy customer success executives/manager who can be customer champions and continuously improve the experience of SMS-Magic customers. They will be responsible for managing customer happiness thereby ensuring maximum adoption and scale up for SMS Magic solutions. What will qualify you for this role? Education : Mandatory: Graduate (Preferably in Business Administration, Marketing or related field) Experience Range : Relevant : 3-4 yrs. Overall Experience: 4-6 years. Shift Timings: 6PM to 3AM Essential:

• Domain Knowledge
• Customer Focus and Relationship building
• Communication and Presentation Skills
• Good Probing and Listening skills
• High Empathy
• Well Organized
• Problem Solving
• Negotiation
• Determination
• Goal-oriented

Key Responsibilities:-

• Drive better customer experiences through regular client interactions
• Complete ownership of Revenue Management and Account Management for a portfolio of assigned clients
• Account Mapping and growth strategy for clients to maximize adoption
• Manage churn and maintain > 95% retention rate
• Providing support for clients by learning about their needs, pain points, user journeys, cross functional requirements and meeting their requirements
• Track and resolve key client issues in a proactive manner
• Provide input to product marketing for key client requirements currently not in our product roadmap
• Building long-lasting, mutually beneficial relationships with customers and internal departments to create a better customer experience.
• Be a trusted customer advocate
• Compiling and analyzing data to find trends.
• Staying current on company offerings and industry trends.
• Handling complaints and negotiations.

What working at SMS Magic Offers?

At SMS Magic, people growth is parallel to company’s growth and our work culture supports our commitment to creating a world class CRM messaging company. Our work culture is built on high-performance teaming - where everyone can achieve their potential and contribute to building a better working world for our people and our clients.
We offer a sense of balance, we want our people to be active, healthy, and happy, not just in their jobs but in their lives outside of work. Our competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, we do our best to make your time with us a rewarding learning experience that helps you grow as an individual. Plus, we offer

• The freedom and flexibility to handle your role in a way that’s right for you
• Gain exposure to a dynamic and growing global business environment
• Exposure to innovative and cutting-edge technology and tools
• Scope to showcase one’s analytical capabilities and make high impact contributions to Business teams

Whenever you join, however long you stay, the exceptional SMS Magic experience lasts a lifetime. Recognized as industry leader, we continually strive to be a great place to work and with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the “World’s best Messaging Partner” a reality. About SMS Magic:

Founded over 10 years, we’ve become a trusted messaging leader for businesses around the world. We work with global customers across many industries including contact centers, financial services, higher education, retail, staffing, wellness and more. Our customers range from small and mid-size businesses to large global enterprises. Our commitment to every customer is, “We will deliver the most advanced, simple-to-use messaging platform available, so you can focus on the personal touch that sets you apart from your competition”. If you can confidently demonstrate that you meet the criteria mentioned above, please contact us as soon as possible.

SMS Magic is committed to inclusiveness, fairness, and accessibility. We encourage all qualified candidates to apply. Read mode about us at: www.sms-magic.com
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