Job Description

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We are Sinch. The world's number one in mobile engagement. And whether you know us or not, you've definitely used our tech. We're on every channel and every phone, everywhere. 100%.

Do you imagine yourself part of communication transformation journey that touches the lives of millions. Here is an opportunity to test your business acumen nerves. Sinch, a 2nd largest CPaaS and messaging provider in the world is looking for a lead talent in Customer Success at its Noida location (India) who can take up this challenge and make a mark in the industry.

Role overview:

• We are looking for a customer-centric analytical thinker who has demonstrated identifying opportunities and help the customer grow leading to enhanced usage and engagement of the services in Enterprise solution industry.

• The Customer Success Manager (CSM) should possess a mixture of business development, consultative role and team co-ordination skills with a strong desire to do everything it takes to make the customer successful.

• Manage and maintain the client relationship, ensuring that all assigned Client accounts are obtaining value.

• Work closely to manage existing Client accounts and identify and develop new opportunities.

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Roles and Responsibilities:

• Customer Lifecycle Management post-sales

• Carry targets for cross-selling and up-selling to the existing customers and ability to drive targets for usage, traffic and engagement for the whole team.

• Facilitate deeper usage of product offering by creating easy to understand use-cases.

• Understanding the client's business (priorities, business levers, audience etc.), objectives, products, marketing strategies, competitors, operational sensitivities and technical capabilities.

• Develop feedback funnel and passing customer feedback to the engineering and product team to set the future direction of product development

• Develop and maintain a strong rapport with clients you will be the primary touchpoint.

• Has strong data analytics expertise to be able to understand usage trends and create customer plan.

• Generating ideas for new features and campaigns, tailored to the unique needs of each client.

Eligibility criteria:

• Experience: 10 to 15 yrs relevant experience
• Educational Qualification: MBA Pref
• Impeccable integrity - ethical and honest in all respects. Excellent interpersonal and communication skills.

Would you like working in an environment that offers an incredible variety of exciting challenges, and have the chance to impact how billions of people engage with their favorite brands ?

Apply and join us on our journey!

Requirements:

Benefits:

• Private Health Insurance
• Paid Time Off
• Training & Development