Job Description

We are looking for a Customer Success Leader to join our client in Pune. This role requires a professional who can effectively manage customer relationships across the globe, while running a team of AM and TAM (technical account management).

• Lead and manage the customer success team to ensure customer satisfaction and retention.
• Manage a team of 7 of TAM / AM
• Develop and implement strategies to optimize the customer experience with our software solutions.
• Monitor customer feedback and proactively address any issues or concerns.
• Collaborate with internal teams to ensure seamless delivery of services to clients.

Lead the Customer Success and Technical Account Management CharterMust be based out of / relocate to Pune as a location
A successful Customer Success Leader should have:

• A strong background in customer service / technical account management within the SAAS space
• Strong preference for someone managing managers
• Stemmed into business role, with roots being in the technology / engineering side
• To be based out of Pune
• Prior experience in managing global clientele

Our client is a Series B SAAS organisation, catering to 1000+ global clientele, in the data unification space. They have been backed by marquee investors, and we have been retained to set up the leadership for their Pune centre.

• Lead the India centre, for CS / TAM for a high growth SAAS set up
• Long term wealth creation
• Work with a highly pedigree team

Skills Required