Customer Success

Year Bengaluru, Karnataka, India

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As a part of the Customer Success team at MoEngage, here are some things you can expect:

- Onboard customers with Integration support and drive adoption of the product
- Be the point of contact for Accounts and be responsible for the growth of the customer
- Build relationships with marketing and product team POCs of the customer
- Provide relevant CRM and mobile marketing automation expertise to the Customers
- Advise clients on the most effective ways to use the MoEnagage Platform
- Be a Product Evangelist, consulting the top internet companies on their growth
Skills
- Understanding of the Mobile Ecosystem & App Marketing. Previous experience in a Success or Support Engineer role for a Saas company is a plus.
- Ability to understand customer requirements and see how MoEngage can add value in various ways.
- Take ownership of the relationship post-sales and grow the customer
- Champion the product and be an evangelist
- Empathy - Needed in any client-facing role, also important for working with other teams.
- Strong written and verbal communication skills Perks
- Work at Scale and challenge yourself
- Work with a smart team which grew up in the Mobile First world
- Work on an award-winning product, tech and scale
- We have you sorted with our coolest tech and software- Gainsight
- Our learning program - Xcelerator to power your learning goals
- CSM Leaders like nowhere else and the coolest team you can imagine

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