Job Description

About The Company:

ARA\'s Client is a SaaS platform for enterprise brands ready to leverage existing customers for creating revenue channels through brand loyalty and customer retention. It enables revenue generation through brand loyalty and customer retention for enterprise retail and e-commerce brands. It is used by Retailers across varied categories to reward, engage and retain their customers / channel better. The simplified data helps you to achieve your business objectives of repeat purchases, higher spends and an active transacting member base. Our proprietarey loyalty, analytics and engagement tool is used by many well-known Retailers and FMCG manufacturers. We work with brands, across industries like Jewellery, Apparels, F&B, QSR, Healthcare, and Online Retail. We are expanding in the Middle East, South East Asia & African markets.

The Role:

Customer Success Associate

Key Responsibilities:

• Guide new customers through the onboarding process, understanding their requirements, and helping them set up and configure our products/services to meet their specific needs.
• Develop and maintain strong relationship with customers, serving as their primary point of contact. Regularly engage with customers to understand their business objectives, challenges and opportunities.
• Proactively monitor customer accounts, identifying potential issues and offering solutions . Address customer inquiries, concerns and requests in a timely and professional manner.
• Provide guidance to customers on how to effectively use our products/services to achieve their desired outcomes.
• Work closely with sales, marketing and product teams to communicate customer feedback, advocate for customer needs and contribute to the overall improvement of our products/services.
• Identify opportunities for upselling and cross selling based on the customer\'s needs.
• Maintain accurate and up-to-date customer records, interactions, and progress in CRM systems or other relevant tools.

Skills Required:

• Good Communication skills
• Excellent Customer service/ Customer success
• Experience of Onboarding Assistance
• Problem Resolution
• Customer Engagement

Qualifications & Experience:

• Graduate
• Work Experience: 1-3 Years

Required Skills customer success, Customer support, Customer onboarding, Customer engagement

Educational Qualification Any Graduate

Nov 16, 2023

Pay Rate

250000 - 300000 INR Per Annum

1 - 3 Years Exp.

1 Vacancy

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