Customer Success Associate

Year Pune, Maharashtra, India

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A customer success associate typically has a wide range of responsibilities, which can include:

Providing customers with product training or support during their subscription term.
Listening to customers' needs and providing solutions that meet those needs.
Documenting customer interactions with details about the nature of the interaction and any resolutions achieved.
Monitoring customer accounts to ensure that they are having a positive experience with the company's products or services.
Identifying potential problems with customers' accounts and communicating with them to resolve issues.
Coordinating with other departments such as engineering, marketing, and sales to ensure that customers' needs are met.
Creating reports on customer activity such as usage patterns or product interest.
Interacting with customers via phone calls, emails, web chats, or text messages to answer questions about products or services.
Helping customers make informed decisions about their purchases by providing information about pricing, terms and conditions, and other details about products or services.

Send an email with "Customer Success Associate" in the subject along with your resume attached to

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