Job Description

Company Overview

Toolify Private Limited is a reputable company specializing in managerial search and selection, middle management hiring, project-based employee hiring, and recruitment process solutions. With our expertise in the domain, we strive to deliver value-added solutions for global and local businesses. Our mission is to align talent strategy with business strategy and provide excellent and unique staffing solutions for the diverse HR needs of our clients. We are committed to fulfilling our clients\' needs and providing exceptional services.

Job Overview

We are hiring a Customer Success Associate to join our team at Toolify Private Limited. As a Customer Success Associate, you will be responsible for ensuring the satisfaction and success of our valued customers. This is a mid-level position requiring 4 to 6 years of experience in customer service or a related field. The role is a full-time position based in Chennai, Tamil Nadu, India. Join us and be a part of our dedicated team in providing top-notch services to our clients.

Qualifications and Skills

• Minimum of 4-6 years of experience in customer service or a related field
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Ability to prioritize and manage multiple tasks
• Attention to detail and accuracy
• Knowledge of BPO and inbound processes
• Experience in a voice process, preferably in an international BPO
• Familiarity with business-to-business (B2B) marketing strategy is a plus
• Proficiency in US/UK calling is an advantage
• Ability to work independently and as part of a team
• Bachelor\'s degree in a relevant field

• Build and maintain strong relationships with customers, ensuring their satisfaction and success
• Act as the primary point of contact for assigned customers, handling their questions, concerns, and requests
• Provide timely and accurate information to customers regarding products, services, and policies
• Proactively identify and address customer issues, working with the relevant teams to find effective solutions
• Collaborate with cross-functional teams to ensure customer needs are met
• Track and report customer feedback and trends to improve the overall customer experience
• Assist in developing and implementing customer success strategies and initiatives
• Conduct product demonstrations and training sessions for customers, ensuring their understanding and proficiency
• Stay up-to-date with industry trends and best practices in customer success
• Meet or exceed customer success metrics and goals

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