Job Description

Company Overview

Toolify Private Limited is a reputable company that specializes in providing strategic staffing solutions for various businesses. With our commitment to delivering value-added solutions, we have gained the trust and loyalty of our customers. Our goal is to provide top-notch services at an affordable rate. We have 10-20 employees and our headquarters are located in Delhi. Visit our website at https://www.toolify.in/ for more information.

Job Overview

We are looking for a Customer Success Associate to join our team at Toolify Private Limited. As a Customer Success Associate, you will be responsible for ensuring our clients\' satisfaction and success with our services. This is a mid-level position requiring 4 to 6 years of experience. The job is located in Chennai, Tamil Nadu, India, and it is a full-time position.

Qualifications and Skills

• 4 to 6 years of experience in customer success or a related field
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Ability to build and maintain strong client relationships
• Experience in BPO or inbound process
• Knowledge of customer service principles and practices
• Familiarity with voice process and international BPO operations
• Understanding of business-to-business (B2B) marketing strategies
• Ability to work independently and collaboratively in a fast-paced environment
• Proficiency in CRM software and other customer success tools

• Ensure the success and satisfaction of our clients by providing excellent customer service and support
• Manage client relationships and serve as the main point of contact for all customer inquiries and concerns
• Proactively identify and address client needs, offering proactive solutions and recommendations
• Collaborate with internal teams to ensure timely and effective resolution of customer issues
• Track and analyze customer data and metrics to identify trends and patterns, and use this information to improve customer success strategies
• Conduct regular check-ins with clients to assess their satisfaction and identify opportunities for upselling or cross-selling
• Stay up-to-date on industry trends and best practices in customer success management
• Provide training and onboarding support to new clients
• Prepare and deliver regular reports to management on customer success metrics and KPIs

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